To tell if a PDQ machine has been paired to its base station, have a look under the aerial/bluetooth symbol on the screen of the PDQ to see if their is a number. This is the Base Station Pairing number. If it is not present, follow these instructions to pair the device to its base station. Step 1 - Put the Handheld onto the Base Station you wish to pair it to Step 2 - From the Main Screen, Press the DOWN button and select option 0 – Terminal Management (Or similar) Step 3 - Press 3 – Should be Initialisation Step 4 - Press 2 – Should be Hardware Step 5 - Press either 3 or 4 – The option you are looking for is Cradle Setup Step 6 - Press Option 1 – Association Step 7 - Press Option 1 – New Base – Wait for a message confirming Success Step 8 - If it fails, retry the other steps again and if no joy call for Support on 0845-702-3344 Step 9 - If it succeeds, keep pressing cancel until you get to the main screen, should now have a number under the Bluetooth signal bar.