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  2. Step 1 Type in the Browser E-epos.com/ICR.exe In the bottom left hand corner of the screen open the folder. ICR.exe If you get this screen, go to more info and run anyway. Step 2 Press the next button Step 3 Choose the Version you require to install with the drop down arrow. Then choose your tick boxes you require and screen size option. Press Install. Step 4 The program will then run with the blue bar moving across until completed Step 5 The question is.. Restart computer.. Yes Let the Till Restart and ICR will load automatically when windows is running.
  3. Setting the Paymentsense Terminal to Till Mode How to turn on integration (standalone mode off) First, press F4 on your terminal Key in your supervisor password (default is 123456 or 01483) and press ENTER. Select OFF to turn off standalone mode. Press CANCEL. This will reset your terminal and connect it to the till.
  4. Setting the Paymentsense Terminal to Stand Alone From the home screen of the card terminal (where the Paymentsense logo shows), press F4. Enter the supervisor password (default is 123456 or 01483) and press ENTER. Press F4 to turn Standalone Mode on. ... Press Cancel and this will reset the terminal.
  5. Version 2


    IVMS Client Manual (Full Instructions)
  6. Download guide attached here iVMS-4200-Quick-Start-Guide.pdf
  7. Most Hikvision users will only ever need to download specific clips from their recordings and these clips will rarely exceed 1 hour of footage, in these cases you can quite easily use the browser or iVMS interfaces to download the clips over your local network. On some occasions though there will be situations that require you to download days, weeks, or months of footage in one go and obviously it is not practical to do this through the clip downloading system, so below we will take you through the steps of how to download large chunks of footage from both a K & I-series NVR using a directly connected monitor. I-Series NVR Step 1: Go to File Management and you should see a page similar to the one shown below Step 2: Set your search parameters a) Time - this can be set as a custom time period or you can select a preset time period from the drop-down (e.g. last 24hrs, last 7 days, etc...) b) Camera - by default all your cameras will be selected, if you don't want to export footage from all the cameras then open the drop-down, deselect 'all cameras' and the just select cameras you do want to export footage from. c) File Type - here you select whether you want to search for videos or pictures d) Tag - if you have tagged any files in the playback with a code, date or phrase you can enter that here to bring up all files tagged with that information e) File Status - lets you select if you search for locked files, unlocked files, or all files f) Event Type - if you want to only search for specific event clips then you can select that from the drop-down (the event you choose must have been previously enabled on the cameras you are searching), if you just want continuous files then leave this as 'none' g) Plate No. & Area/Country - these are only functional if you are searching the recordings of an ANPR camera Step 3: Click Search After a while, a list of files from your selected time frame will be displayed on-screen. (speed the results take to appear will depend on the size of the time frame you are searching and the amount of footage in that time frame) Step 4: Select the files you want to export/backup (click each thumbnail and it will go blue with a tick in the corner) or if you want everything just click Select All in the top right of the screen Step 5: Plug your external storage device (USB stick, external HDD, etc...) into the available USB port on the NVR. IMPORTANT - Hikvision uses unique partitioning and may require you to format your storage device before using it so make sure it is either a new device or you have backed up any files already on the device as you will likely lose them if you have to format. Step 6: Click Export in the top right of the File System page and the below pop-up will Step 7: Select your Export option and click OK: i) Video & Logs - this will export an individual Log file with every video file you have selected ii) Player - this option only downloads Hikvision's own media player - VSPlayer - if any of your recordings have been made using H.265+ compression you may need this playback the footage as the CODEC is not a standard level of compression supported by most media players Downloading the VSPlayer this way can be useful if the external storage device is going to be handed over to someone else for them to look at the footage, but if you need the VSPlayer for this purpose we would recommend downloading the latest version from the Hikvision Portal as the version from the NVR interface may not be the latest. Step 8: Select your storage device from the drop-down If it is a brand new storage device we would recommend clicking Format just to make sure the device is using the partitioning that Hikvison likes, if it is an older drive with files already on it you can try exporting as is but you may be prompted that the partitioning is incorrect and will have to format to complete the Export. Also on this pop-up, you can create a new folder if you want to keep your files organised and select the file format you want the footage exported as. (default will export the files in the format they are saved as on the NVR which by default is usually .avi) Once all these settings are in place you can click OK and the Export will begin. K-series For the K-series NVR the process is similar but the menus are laid out slightly different, so instead of file management you will see a dedicated Export menu (see below) which will take you to a similar search page but on the K-series the search is split into 2 pages - Normal and Event. Normal Export will let you search by how you had your recording schedule set, so if you had it set to continuous from 09:00 to 17:00 then you can select continuous as the record type and just be shown files from when you had continuous recording set within your chosen search window. (e.g. last 7 days) If you select All as the record type you will be shown all the recorded files within your search window, whether they be continuous, motion, event, or one of the other options. Event Export is like the Event Type drop-down on the I-series NVR and lets you search for Event triggers of any Smart Event that you have enabled on your cameras. After you have set the parameters and clicked search the menus and steps after are pretty much the same as the I-series NVRs, select your files, click Export, Select your Storage Device, select your Export Option (logs/Player), and then start your Export.
  8. Step 1 Go to a Browser such as Chrome and visit https://cloud.e-epos.com Step 2 Goto CCTV and then Hikvision. Step 3 Find the File you Need. If using a PC - Look for the highest numbered version 3. If using a Mac, look for the highest version with the suffix of .pkg or .pkg.zip For example iVMS-4200_V2.0.05build20190220_EnBp.pkg.zip (is for a mac) Step 4 Run the downloaded file and on the Install, Tick what you need. By Default, the most likely items are already selected. Step 5 Follow on screen instructions If presented with the Dialog below, press enable Step 6 Once the software is installed, Click on 'Device Management'. On the Next Screen, press 'Add' at the top and then Select 'Hik-Connect'. Step 7 Select 'UK' as your Region and press 'Login' Step 8 Enter your existing username and password to log in Step 9 Once completed, close any remaining open Windows and all of the Devices and Cameras you have access to will be in the Device Management List. This Tab can then be closed so that you are back to your dashboard. Step 10 From the Dashboard, you can now elect to either View the cameras live 'Main View' or view playback 'Remote Playback' REMOTE VIEWING Go to "Main View" Choose your Camera Press the play Button to access cameras from the list below Or you you drag across and it will fill the screens in automatically for you. On Custom view you can save these to DVR 1 or DVR REMOTE PLAYBACK Go to "Remote Playback" Choose your Camera At bottom of Screen, in blue will be when motion has been detected, you can then move the blue bar to the time you required to view, also at the top of the screen is the date that you can go back too. Circled in Red Also you can change how many screens you can look at with the viewing icon 3 left of the system icon at bottom of screen
  9. Step 1 Place the PDQ on its base and ensure that the base is powered. Step 2 From the Home screen of the PDQ (PaymentSense Logo showing), press the down button Step 3 Select TELIUM Manager and press Enter Step 4 Select Initialization and press ENTER Step 5 Select Hardware and press Enter Step 6 Select Cradle Setup and Press Enter Step 7 Select Association and Press Enter Step 8 Select New Base and Press Enter Step 9 If the association is successful, the terminal will show "Association Successful" on its screen
  10. Installing the Remote Support tool on Windows is fairly straight forward and only requires you to fill in the boxes, Click Download and then run the resulting file. On an Apple Mac there are a lot more security features that will need to be overcome... Step 1 Visit https://help.e-epos.com either Press 'Build Installer' if you are happy for us to have control not just this session, but also in the future. OR Click 'Start a New Session' if you are being guided through this as a one off installation. Step 2 In the case of 'Build Installer' Click where it says 'Use Machine Name' and change this to 'Use Sepecific Value'. Complete the Boxes ensuring the Type Option is set to 'Mac OS (X)' and press Download. In the Case of 'Start a New Session', Fill in your name and press Start Session Step 3 Launch the downloaded PKG file. This can be found in the Finder under Downloads, and will usually be flashing at the top of the Download Folder Icon. Once the Application is launched, you may see a window saying the 'App is downloaded from the Internet. Are you sure you want to open it?' - You will need to press Open to this. Step 4 Open the Apple menu in the top-left of the screen and select 'System Preferences...'. From here open 'Security & Privacy' Step 5 Open the Privacy Tab, then click the Lock Icon in the bottom-left of the screen and sign in with your Mac's username and password. Step 6 Open the 'Accessibility' tab and look for the Control Client. The name may vary but usually wiil say 'ConnectWise Control Client' You need to Tick this Item. Step 7 Locate 'Full Disk Access' and put a Tick by this. Locate 'Screen Recording' and put a Tick by this. Step 8 Exit the preferences window to save your settings and the Support Team should be able to control the machine for the session. If you need further assistance, please call or email.
  11. Many Terminals have a built in Cash Drawer Port that is controlled via a COM Port. With these instructions you can test what command fires this Cash Drawer port, but many of these boards also allow you to save your OWN setting. This way you can make it work with your choice of Software as opposed to going back to the software house and asking for additions. GT45 Series These generally have 2 commands : 1. a fixed command to open 2. a command can be set Connect via a COM Port Usual Configuration is: 9600,NONE,8,1 Fixed command to open (hexadecimal) Sent: 1B 70 00 3C FF Back: no Setting command to open (hexadecimal) Sent: 02 05 05 07 07 + the set code (code length: 1-20) Back: the set code (code length: 1-20) Delete setting command to open (hexadecimal) Sent: 02 05 05 07 07 Back: 00 Example: setting command: 2020 No.2 setting tool for cash drawer panel (COM port).exe
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